Log and track student interactions through online appointment scheduling, centralized documentation, and tools to schedule follow-up interactions.

At GradesFirst, our primary objective is to support front line retention efforts and assist users in reaching out to students at their time of need. Using GradesFirst workflow management tools, advisors are able to provide students the best opportunity for success while minimizing the paperwork and focusing on actions that generate results. If your advising staff is consumed with administrative tasks, how can they possibly make a positive impact on retention?

Timely and effective communications delivered in methods students use every day is the single largest opportunity to increase student retention results. GradesFirst automates the capability to:

• Communicate, communicate, communicate
• Provide online appointment scheduling
• Centralize and share student documentation
• Schedule follow-up interactions
• Log and track student interactions
• Deploy resources where they will be most effective

GradesFirst provides outstanding support to our client users. When clients call or email our support center, they receive a rapid response. In our 2009 customer satisfaction survey, we scored a 9.9 out of 10 for support and customer service.